Universal credit: What went wrong?

Universal credit – the government’s flagship welfare reform – is in trouble, (some may say tatters) according to the National Audit Office.  Our old friend Iain Duncan Smith, says he has fixed most of the problems, but others disagree.

It was only a couple of days ago we told you that the IT was crap and was almost certain to be scrapped, now we find the whole of Universal Credit is probably Not Fit For Purpose, just like the entire ConDem coalition.

The main problems with the scheme have been identified as

  • The timetable was too ambitious
  • There was no detailed plan
  • A bunker mentality developed
  • Poor financial management
  • High staff turnover
  • Inadequate control over suppliers
  • Ignoring recommendations

So what does Iain Duncan Smith have to say for himself?

The work and pensions secretary says he was already aware of the problems raised by the NAO and they have all been fixed.

He told BBC News: “I lost faith in the ability of civil servants to manage this and so I brought in people from the outside.”

He insists universal credit will be delivered “in time and on budget,” and says the NAO report is dealing with “historic” issues.

So IDS is a fan of outsourcing/privatisation as well it seems.

Even the bullet points without the detail behind them are enough to make my blood boil.  It smacks of everything that is bad about this government;-   Arrogance, Indecent Haste, Poor Preparation, Poor Execution, Insufficient (if any) Consultation.

Any member of staff responsible for a plan like that deserves to be disciplined and probably sacked, really. But because it’s the Dave Club they’ll get away with it, DWP staff are already on bonuses of AT LEAST £500, so they must be doing something right, just can’t think what

There you have the nub of the problem in one sentence. A government department (there may be more) who have entered into the Bonus Culture, presumably envious of the bankers, and look where they got us.

A Govt. department paying themselves bonuses in times of Austerity. #AllInThisTogether? No bloody way

Universal Credit went wrong when a bunch of self-serving posh gits came up with a hurried plan, executed it in a rush, without having the proper foundations. Just like every other plan this government has dreamt up. “Must be in by 2015 cos we won’t be around after that. This is our heritage.”

How many other government departments award themselves bonuses I wonder?  And when did bonuses become part of the Civil Service? Do the Fire & Rescue Service, Teachers, Nurses, Doctors, Police Officers, Coastguards et al get paid bonuses.  Nick a burglar and get a pony? I don’t think so. I definitely don’t think it’s right in the public sector either. Not jealous, not envious, just plain WRONG.

Rant over, enjoy your day.

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