Category Archives: Consumer Protection

What Exactly Is The Point Of Trading Standards Any More?

I recently had occasion to contact Trading Standards due to an unsatisfactory transaction.  Naively I thought they dealt with things like that.  Indeed, DeadBadgerShire Council has a Public Protection Department, which seems to have taken over from Trading Standards.  So I emailed them and asked them for some advice and whether or not they were interested in pursuing the offending company, who seem to excel in ignoring their customers.

Today I got the following response back from Public Protection;

“Thank you for contacting DeadBAdgerShire Council with regard to your purchase of …………. from the internet.

Initial consumer advice and information in DeadBadgerShire is now provided by the Citizens Advice consumer service.  This service provides free, confidential and impartial consumer advice on consumer issues.

To access the advice service, contact the Citizens Advice consumer helpline on 08454 04 05 06 (Welsh language service – 08454 04 05 05).  Opening hours are 9.00 am to 5.00 pm Monday to Friday.  Textphone users should dial 18001 then the full consumer helpline number.

Call charges for the national 0845 number are around 6p per minute from a BT landline (depending on your package).  Charges from other networks may vary and mobiles may cost considerably more.  Consequently, you may wish to use 0208 1850 710 (Welsh language service – 0208 1850 717), which is charged at your local rate.  Charges for calls to this number may be lower, depending on your supplier.

Alternatively visit www.adviceguide.org.uk where you will find a wide range of self-help advice and information, which is available all day every day.

Local Authorities, including DeadBadgerShire Council, are working and developing partnerships with the Citizens Advice consumer service to deliver effective consumer advice and enforcement both locally, in DeadBadgerShire, and across the UK.

Please note that your message has not been forwarded to the Citizens Advice consumer service.”

So I can only assume that Camoron’s Cuts have cut deep, I know Councils have had their funding cut back by Central Government, and now they have to rely on a charity to fulfil their obligations.  What an utterly disgraceful state of affairs, I hope you’re proud of yourself Dave, no votes here, don’t come knocking.

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